Quality Assurance - Portamedic

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PORTAMEDIC Quality Assurance Programs

PORTAMEDIC examiners are selected for their professional experience from a wide base of individuals, which includes med techs, RN's, LPN's, EMT's and phlebotomists. At the branch level, extensive training and coaching is provided using the following educational tools:

1. Training Videos:
	Paramedical Exam Procedures Blood Draw Procedures ECG Procedures Hepatitis-B
2. Training Manuals:
	Examiner Field Training Manual Blood Draw Procedures Manual ECG Training Manual Long Term Care Training Manual

Each branch is responsible for the initial and follow up training of their examiners. Training meetings additionally are scheduled on a routine basis in the branch offices.

Corporate Quality Assurance

In addition to the hands-on training from the Branch Manager, the examiners' work is evaluated by the Quality Assurance team, which is comprised of nursing and health care professionals.

Three components of the audits performed by the Quality Assurance group are Branch reviews, monthly Complaint logs and new examiner training on ECGs. In addition physician credentialing is completed by Quality Assurance group.

Quality Assurance Branch Review

Twice a year each designated branch is required to send to QA copies of the last two paramedical exams and corresponding lab slips completed by every examiner in the branch. In addition LTC exams and ECGs completed are reviewed at this time. After the reviews are completed, each branch receives a report showing the analysis and grades for examiner completion of paperwork submitted. The report keys provide definitions of the abbreviations used including the company standard and the standard deviation.

The data provided by the branch reviews shows each branch how their work compares with the work of all other branches. At a glance the report shows exactly where improvements can be made by each examiner to meet our client's needs.

Complaint Log

Another method used to ensure PORTAMEDIC's standards are being met is the complaint log database. The purpose of the complaint log is to receive feedback from our clients regarding the services rendered. This information is entered into a computerized database. The monthly complaint log is comprised of errors compiled from computer data received from LabOne, Met Lab and Osborn, as well as errors submitted by additional labs and Clients directly. Each Branch manager receives information concerning their branch for counseling and re-training of examiners with inaccuracies.

Monthly report are generated and distributed to field management so the information can be used to determine how PORTAMEDIC client services can be improved.

Quality Tips Click Here to Review

Quality Tips is a monthly letter included with the branch complaint log. This short Newsletter includes client issues, quality comments and Lab updates to assist the examiner with completion of quality work.

New Examiner ECG Review

New Examiner ECG Review on ECG samples prior to an examiner being assigned work assists the field with assessing and training the individual in this technical skill.

Credentialed Physician Database

PORTAMEDIC also has developed a database of over 1,500 credentialed physicians who are approved to perform medical exams for our client companies. The certification process includes verification of his/her license, confirmation that the physician is in good standing with the State Department of Licensing, verification of physician specialty with the AMA and ABMS.